Swissôtel Jakarta PIK Avenue

Customer review rating (ALL Rating) 4.5/5 728 reviews

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Description

Hotel extras

  • Direct access to PIK Avenue shopping centre

  • Largest ballroom in northern Jakarta

  • 412 contemporary guest rooms and suites with views of Jakarta Bay

  • Authentic Chinese cuisine from resident master chef

Our accommodation(s)

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Hotel location

Swissôtel Jakarta PIK Avenue

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.108287, 106.740398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE CHINESE NATIONAL

Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  728 reviews

TripAdvisor Rating  5.0/5  3,505 reviews

Amazing stay and extremely satisfied

TripAdvisor rating 5.0/5

Angellika S TripAdvisor review

Amazing staff. Thumbs up for Ozzy, Garielle, and Jerry. Super helpful and accommodating during my stay. Very friendly. Comfort bed and clean room. Its just the shower probably need a regular check, as we are staying in different room types but we found the same problem which is the knob for the rain shower, its either really hard to pull and easily came off. Overall stay is SUPERB!! Extremely satisfied with the hospitality. Thank you.

Dear angellikas2024, It's fantastic to hear that you had such an amazing stay! Thank you for taking the time to highlight the exceptional service provided by Ozzy, Garielle, and Jerry, they clearly went above and beyond to ensure your comfort and satisfaction. I'm pleased to hear that you found the bed comfortable, the room clean, and the staff friendly. Your feedback regarding the shower knob is valuable, and I'll make sure to pass it along to the relevant team for immediate attention. We're thrilled that you had a superb overall experience and that our hospitality exceeded your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future! Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Delicious Chinese Cuisine

TripAdvisor rating 5.0/5

Venture21378615790 TripAdvisor review

I went to Chinese Nasional Restaurant with my Wife on our third anniversary. We really enjoy the food, ambience and services. Both of us loved the Prawn Salad and Lemon Sorbet. As well as the chili chicken I think we might come again to enjoy the foods here.

Dear Venture21378615790, Thank you for a wonderful review. That sounds like a wonderful way to celebrate your anniversary! I'm glad to hear that you and your wife had such a fantastic experience at the Chinese Nasional Restaurant. The Prawn Salad, Lemon Sorbet, and chili chicken all sound absolutely delicious. It's great to know that you're already considering a return visit to savor those delectable dishes again. Thank you for sharing your delightful experience with us! Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

OK, but missing a lot

Customer review rating 1.5/5

Kat Business - Confirmed reviews ALL

Good hotel, but missing many things. Coffee and tea were not refilled next day. Face towel was not replaced, just removed. TV remote did not work. The transportation to the airport was not reserved even I requested in the previous evening, face-to-face.

Dear Katsushi I., Grüezi. Thank you for taking the time to tell us about your experience about your recent stay with us. Allow me to express my sincere apology for not being able to deliver the service up to your expectations. At Swissôtel Jakarta PIK Avenue, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

perfect for transit at Jakarta airport

Customer review rating 5.0/5

Muliadi Business - Confirmed reviews ALL

The room is spacious enough and clean, the bed is super comfortable. Internet is fast. Totally enjoyed and will book again at this hotel for future stay. It is next to the mall and many restaurants nearby. It is about 15 minutes away from the airport

Dear Muliadi B., I appreciate your comments very much regarding your stay at Swissôtel Jakarta PIK Avenue and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

Modern and fresh

TripAdvisor rating 5.0/5

Syani L Solo travel - TripAdvisor review

I got a room facing Tzu Chi buildings which is really stunning in the night! The hotel is new and modern and the room still smells fresh. It has direct access to PIK Avenue mall which is very helpful if you need any thing be it food or just hanging out.

Dear Syani L, Thank you for sharing your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel. It's fantastic that you appreciated the modern design and freshness of the room, as well as the stunning view of the Tzu Chi buildings at night. We're glad our direct access to PIK Avenue mall added convenience and enjoyment to your experience, whether it was for dining or leisurely activities. We hope to welcome you back soon for another memorable stay! Warm regards, Sean Halpin General Manager Swissôtel Jakarta PIK Avenue

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Other web-users rate our hotel

  • 511 reviews 9.3/10 Location
  • 718 reviews 8.1/10 Room
  • 801 reviews 9/10 Service
  • 28 reviews 9.4/10 WiFi
  • 351 reviews 8/10 Cleanliness
  • 255 reviews 9/10 Vibe
  • 230 reviews 6.7/10 Comfort
  • 220 reviews 7.7/10 Breakfast

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